Demo Scenarios

Use these scripted flows when demonstrating the Northline support agent. Each scenario maps to catalog, policy, order, or handoff behavior already present in the store.

  1. WISMO order status

    Prompt: Customer: Gabriel Costa. Order: #1110. Ask: "Can you check where my Northline City Summit Garment Bag 08 order is?"

    Expected behavior: Agent should request or use order number/email, summarize fulfillment/payment state, and offer handoff if delivery is time-sensitive.

  2. Return eligibility

    Prompt: Customer: Imani Reed. Order: #1109. Ask: "I bought Northline City Shell Duffel 38; can I return it before my trip?"

    Expected behavior: Agent should explain eligibility factors, ask whether it was used, and gather reason/preferred outcome.

  3. Damaged item

    Prompt: Customer: Nora Fischer. Order: #1108. Ask: "My bag arrived with a cracked corner."

    Expected behavior: Agent should ask for photos of the box, damage, packing slip, and explain damaged-item prioritization.

  4. Exchange by size/color

    Prompt: Customer: Daniel Cho. Order: #1107. Ask: "Can I exchange this for a different size or color?"

    Expected behavior: Agent should identify product/variant, explain exchange review, and collect preferred variant.

  5. Promotion question

    Prompt: Ask: "Does the spring travel upgrade apply if I buy luggage and packing cubes?"

    Expected behavior: Agent should mention the current 15% packing-system promotion and clarify checkout application.

  6. Bundle upsell

    Prompt: Ask: "I need a setup for a five-day work trip with no checked bag."

    Expected behavior: Agent should recommend carry-on luggage plus personal-item bag, tech organizer, and packing cubes.

  7. Visual product search

    Prompt: Upload or describe a bag image and ask for similar Northline products.

    Expected behavior: Agent should use visual product matching and return relevant product cards from the indexed catalog.

  8. Human handoff

    Prompt: Customer: Talia Klein. Order: #1106. Ask: "I need this resolved today before a flight."

    Expected behavior: Agent should summarize context and hand off when policy, urgency, or exception handling requires a person.